Contact us on 971524017394 or support@boxstory.ae

FAQ’s

WHAT IS BOXSTORY?

Boxstory is a treasure house of fun and exciting theme boxes designed to enrich and stimulate young minds and aid overall personality development for children through exploration and play. The theme-based kits of innovative art & craft activities, science projects, learning books, math concepts, environmental projects, puzzles, physical manipulatives and board games, are shipped to your doorstep.

Our mission is to build crucial skills, inculcate fearless learning and build a strong foundation through play activities, in the formative years of childhood.

FOR WHAT AGES IS BOXSTORY APPROPRIATE?

Boxstory is designed for kids between the age group of 3 to 11.

HOW ARE THE IDEAS AND THEMES SELECTED?

Boxstory is an outcome of years of research and development by early childcare specialists.An expert panel of professionals on child development and early learning work with a group of writers and product designers to identify fun and engaging themes. Each theme includes a diverse set of 9 to 10 hands-on activities, projects and games, across several developmental areas, for children between the age group of 3 to 8.

We are passionate about helping children learn and succeed.

WHAT’S INCLUDED IN EACH BOXSTORY KIT?

Curiosity flourishes when children are stimulated and engaged in game-play and multi-sensory, whole-brain learning activities. The team works carefully to design and curate activities that encourage creativity and curiosity. The theme-based kits cover a variety of subjects, from S.T.E.M to geography, world awareness, and much more.

Each kit includes a combination of:
•Innovative Art and Craft – fostering creativity, curiosity and promoting self-expression!
•Projects and Experiments – celebrating exploration and experimentation through hands-on projects exploring, art, science, math, environment and much more!
•Engaging Books or Puppets – encouraging imagination, storytelling and pretend play!
•Engaging games – motivating whole-brain learning through multi-sensory game-play.
•Materials and Supplies – quality material, tools and the guidance required, to bring each activity to life, is included in the kit.
•Easy Instructions – simple, easy to follow, step-by-step instructions for our young explorers to create and learn!

HOW DOES BOXSTORY HELP MY CHILD?

Boxstory kits and activities encourage children to communicate, share, play and learn naturally.

Our products are designed to

• Offer rich multi-disciplinary learning opportunities
• Fuel creativity and curiosity
• Facilitate socio-emotional development
• Build reading and language skills
• Encourage self-expression and develop confidence
• Inculcate logical reasoning and problem-solving skills
• Support cognitive and motor skills development
• Increase vocabulary and communication skills
• Develop concentration and thinking skills
• Make home learning fun, diverse and stimulating

What if I have more than one child?

Each Box is designed for one child. We also encourage sibling sharing too! If you would like additional items to be includes, please email us and we will see what we can do to make you happy. A nominal fee will apply.

Can my child work on the activities alone or will my help be required?

It really depends on your child and their age! Older kids can certainly tackle the activities on their own, especially if they are able to read and follow instructions. However, Our boxes was designed as a tool to promote quality time in families and to help in creating memories, so we certainly encourage you to take a few minutes out of your day to work on an activity with your child; the memories you create will be priceless!

And don’t forget, any loved one can work with your child, whether it’s an older sibling or cousin, a loving grandparent or aunt or uncle, a nanny eager for ideas on things she can do with the children, and so on.

How do I pay?

We accept cash on delivery as of now.

HOW CAN I GIVE FEEDBACK?

We love to hear from our Boxstory community! We strive tocurate the best activities for children and continuously improve the experience.
Please send us an email to support@boxstory.ae

HOW WILL I GET CONFIRMATION OF MY ORDER?

You will get a confirmation message on your number once the order has be placed. This is followed-up by a shipping confirmation message when the kit is shipped out

WHEN CAN I EXPECT MY SHIPMENT?

Your purchase will be processed within 7-8 days of placing an order. You will receive a message once your kit is on its way!

HOW DO I TRACK MY ORDER?

You will receive an order tracking email once your kit has been shipped from our warehouse. All delivery can be tracked on the carrier’s site

I HAVE RECEIVED THE SHIPPING CONFIRMATION EMAIL WITH TRACKING DETAILS, BUT THE TRACKING INFORMATION IS UNAVAILABLE ON THE CARRIER’S WEBSITE.

Tracking information may take anywhere between 24 to 32 hours to get displayed on the carrier’s website, after you have received your shipping confirmation email. If it has been more than 32 hours and you are still having trouble tracking your order, write to us support@boxstory.ae

DO I HAVE TO PAY ANY ADDITIONAL CHARGES FOR SHIPPING?

We charge a minimal fee of 10 AED for shipping within UAE

WHAT SHOULD I DO IF THE BOX DOES NOT GET DELIVERED OR SOME ITEMS ARE MISSING IN THE KIT?

Please write to at support@boxstory.ae Our Customer Service team will help you out!

WHAT SHOULD I DO IF THE BOX SEEMS TO BE DAMAGED IN TRANSIT?

Please refuse to take the delivery if the box looks visibly damaged.

CAN I RETURN AN OPENED BOX?

Unfortunately, we will not be able to take back an opened box